Quick Start
From order to up and running in just 3 steps
How soon can I activate after purchase?
Our automated system typically completes provisioning within 1–5 minutes of payment confirmation. You'll receive an email and console notification with your login credentials. If your instance isn't ready after 10 minutes, please contact support.
How do I power on, shut down, or restart my device?
On the order details page in the console, the top action bar provides Power On, Shut Down, and Restart buttons. Click any to remotely control the device's power state — changes take effect in real time.
How do I view my device specifications?
Log in to the console and open the order details page. The "Device Info" section shows the full hardware specs: model (Mac Mini M4), CPU cores (10-core), RAM (16 GB), storage (256 GB NVMe SSD), bandwidth (1 Gbps dedicated), and public IPv4 address.
Connection & Access
Browser VNC, SSH terminal, and third-party remote tools
How do I connect via VNC remote desktop?
Tip: On first connection you'll be prompted for a VNC password, which is shown in the "Access Credentials" section of your order details.
How do I connect via SSH?
ssh admin@<Your IP> -p <Port>
Paste and run this in a macOS/Linux terminal or Windows PowerShell. Your password is also in the Access Credentials section.
Can I use third-party remote desktop software?
Yes. You have full macOS system access and can install any remote tool — Apple Remote Desktop, TeamViewer, Tailscale, etc. You can also enable macOS native Screen Sharing.
Specs & Configuration
Hardware specs, network configuration, and data center details
| Processor | Apple M4 · 10-core (4P + 6E) |
| Memory | 16 GB Unified Memory |
| Storage | 256 GB NVMe SSD (expandable to +1 TB / +2 TB) |
| Network | 1 Gbps Dedicated · Dedicated Public IPv4 |
| Data Center | 🇸🇬 Singapore · 🇯🇵 Japan · 🇰🇷 South Korea · 🇭🇰 Hong Kong · 🇺🇸 US East |
Is the device a dedicated physical machine or a VM?
Dedicated bare-metal, non-virtualized. Each user gets a real Mac Mini M4 with exclusive CPU, RAM, and storage — no resource contention, 100% performance.
Is bandwidth and the IP address dedicated?
Yes. Each device is assigned one dedicated public IPv4 with an exclusive 1 Gbps port — no shared bandwidth. Optional Thunderbolt 5 interconnect (80 Gbps) is available for multi-machine clusters.
What is the "Thunderbolt 5 Interconnect" service?
This is ProxyMac's premium interconnect service, using the Thunderbolt 5 interface's 80 Gbps bandwidth to physically link multiple Mac Mini units into a high-performance compute cluster. Ideal for iOS build farms, render clusters, and distributed AI inference. Available as an add-on at checkout.
What's the difference between data center locations?
Hardware and pricing are identical across all locations. The difference is network geography:
• Singapore: Low latency for Southeast Asia
• Tokyo, Japan: Premium East Asia node, stable and fast
• Seoul, South Korea: Best for Korea and nearby markets
• Hong Kong: Friendly access from mainland China
• US East: North America & Europe coverage
All locations are Tier 3+ data centers with dedicated IPv4 and 1 Gbps bandwidth.
Billing
Billing cycles, renewal rules, and payment methods
What billing periods are available?
| Period | Total | Daily Avg |
|---|---|---|
| Daily | $20.4 | $20.4 / day |
| Weekly | $55.0 | $7.99 / day |
| Monthly Recommended | $101.9 | $3.46 / day |
| Quarterly | $277.2 | $3.13 / day |
How do I check my order status and expiry date?
After logging in to the console, the left sidebar lists all orders and their current status (Running / Expired / Unpaid). Click any order to see the expiry date, days remaining, and full transaction history.
Will my subscription auto-renew when it expires?
Weekly/monthly/quarterly subscriptions have auto-renewal enabled by default. You'll receive a reminder email before renewal. Cancel auto-renewal anytime in the console — service continues until the end of the current cycle. Daily rentals are one-time payments with no auto-renewal.
What payment methods are supported?
We accept Visa, Mastercard, and American Express, plus all payment methods supported by Stripe. Payments are processed by Stripe with 256-bit TLS encryption — card details are never stored.
Account
Registration, login, password recovery, and multi-device management
How do I create an account?
Visit the login / register page, enter your email, and the system automatically detects whether to register or log in. New users enter an email verification code and set a password — the whole process takes about 1 minute.
What if I forget my password?
Go to the login page, enter your email, then on the login step click "Forgot password?" to reset it via email verification code.
Can one account manage multiple devices?
Yes — a single account can order and manage multiple Mac Mini devices. All orders appear in the console's left sidebar for easy unified management.
Support
Contact & Troubleshooting
[email protected]
How do I contact technical support?
Two options are available:
• Ticket system (recommended): Log in to console → click "Support" → describe your issue. We reply within 2–24 hours
• Email: Send to [email protected] with your account email and order number for faster handling
What should I do if my device becomes unresponsive?
Follow these steps:
1. Click Restart in the console and wait 2–3 minutes before trying again
2. If still unreachable, try Shut Down → wait 30 seconds → Power On
3. Check your network and confirm you can reach the node's IP
4. If none of the above works, submit a ticket with your order number — we'll prioritize it